At 06:22 PM 2002-03-19 -0500, Angela Williams wrote: >I, too, have problems with Ancestry. If you notice, you cannot contact them easily on the website. You have to go through several different screens to even be able to e-mail them. Also, I am not able to access the Images Online- which I have paid for. I sent them an e-mail (quite a few) and they have not replied.
I wrote to privately to Keith and told him that this subject was off-topic for TheShipsList, however I was concerned about his experience, and now yours. I sought advice and was told this (below) in regard to Keith's situation.
List, please bear in mind that this IS off-topic for TheShipsList, so if you wish to comment, please write privately to "Angela Williams" <firstname.lastname@example.org> or to "Keith Foster" <email@example.com>
<<What happens here is that the person signs up for a free trial offer and Ancestry *does* ask for credit card information when the person signs up for the trial. The subscribers are instructed how to cancel before the trial period is up so that their card won't be charged. Sometimes if they cancel too close to the period of time when their card is charged the charge will appear and they will get a credit later OR in some cases (you can imagine that this can happen occasionally when there are over 550,000 subscribers!) there is an error and the cancellation doesn't get processed.
I'm sure they are not attempting to scam anyone--but I also understand it can be frustrating for the user and might *seem* that way. Keith should contact Customer Service--I believe they have a special number or contact address for International subscribers to contact CS (the regular toll free number doesn't work for them) and I'm sure the CS folks could instruct him how to get the error corrected. If he writes to: firstname.lastname@example.org they should be able to answer his questions.